TSD Global

TSD opened a Philippines call center operation in 2009 based on the growing demand for BPO in the far east.  BPO has been one of the fastest growing sectors in the Philippines in the past seven years.  In the global arena, the Philippines consistently ranks among the top five BPO locations.  The country continues to be an attractive location for offshore voice BPO (call centre)services due to its supply of English-speaking professionals, low labor costs and availability of a good telecommunications infrastructure.

 

TSD Global offer:

  • Operations since 2009
  • Centrally located in a safe, upscale, and burgeoning business district of Manila
  • Security 24/7:  Access codes, badge tracking, cameras
  • Inbound and outbound capabilities
  • Agents with English as a first language
  • Professional environment
  • Fully integrated VoIP technology
  • Remote monitoring capabilities
  • Seamless and real-time integration with U.S. technical hub

 

What are the benefits of offshore calling?

  1. Labor cost:
    The main incentive for all calling programs is to maximize cost efficiencies.  Agent salaries in the Philippines are 40%-50% lower than in the US which means our clients can take advantage of rates substantially lower than our US-based operations.

  2. English proficiency: 
    The Philippines is the third-largest English-speaking nation in the world.  In addition, according to government sources, the overall literacy rate for the country is 94 per cent.  Thus, Philippine workers are well-suited to conducting business with the US.  Their ability to adapt to accents and their level of understandability can be considered comparatively better than workers in India and significantly better than those in China or Eastern Europe.

  3. Telecommunication Infrastructure:
    The country’s affordable telecom infrastructure, and abundance of cost-efficient Class A office space, makes the Philippines an ideal call centre hub in the region.  Relative to other countries in the Asia/Pacific region, the Philippines is considered to have a solid power and telecommunication infrastructure (i.e. voice and data).

  4. Political climate: 
    The Philippine government has maintained consistent support of foreign investment and foreign business ownership.  Security teams from major US companies have concluded that Manila is a safer environment that most US cities, due to much lower rates of violent crime.