Training & Development

TSD’s ability to provide top quality service to its clients is a direct result of proven training initiatives that extend to its professional development of existing agents

• TSD's approach to training is a competitive advantage
• Comprehensive evaluation system to grade each trainer on a regular basis, including graduation rates, new hire performance, retention rates, and productivity rates
• Supervisors and representatives are required to undergo on-going training modules based on performance and quality metrics
• Representative performance effectiveness is measured through:
  • Written tests
  • Classroom participation
  • Sales per hour
  • Quality control monitoring
  • Conversion rates
  • Verbal evaluations
• Each center maintains a dedicated, on-site Recruiter who understands and hires to specific client campaign requirements
• Corporate Director of Recruiting provides oversight to ensure quality hiring
• Each applicant must meet established requirements for education, job experience, voice quality, listening skills and scheduling