TeleServices Direct Named on the 2010 Top 50 Teleservices

Agencies Ranking by Customer Interaction Solutions MagazineTeleServices Direct wins 2010 Customer Inter@ctions Award.

Indianapolis, Indiana (April 14, 2010) – Teleservices Direct, announced today that Technology Marketing Corporation (TMC®), a global integrated media company has ranked TeleServices Direct on its Silver Anniversary Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®. For 2010, TeleServices Direct was ranked #10 in the Outbound category.

 

"Since 1997 TeleServices Direct has been honored to receive the "Top 50 Call Center" industry recognition from Customer Interaction Solutions Magazine. This award is a testament to our commitment to quality, training and client support," commented Patricia Totton, President and CEO.

 

The 25th Annual Top 50 Teleservices Agencies Ranking recognizes the top outbound and inbound teleservices agencies, both domestic and international, as measured by the amount of billable teleservices minutes they have completed during the past year.

 

“The editors of Customer Interaction Solutions have ranked TeleServices Direct as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”

 

TeleServices Direct has met the stringent criteria set by the editors of Customer Interaction Solutions.  TeleServices Direct’s billable minutes were verified by the editors for accuracy and reliability.  TeleServices Direct also submitted a letter of verification from its telephone service providers certifying the number of minutes billed during the 12 month period from November 1st, 2008 to October 31st, 2009.

 

The Top 50 Outbound Teleservices Agencies rankings are published in the March 2010 issue of Customer Interaction Solutions magazine. The Inbound ranking, together with the Interactive Inbound and the global aggregate ranking, will be published in the April 2010 issue. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.