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TeleServices Direct US
TeleServices Direct opened its first US call center in 1993. Since then, we have opened multiple state-of-the-art centers that feature outbound, inbound and call blending capabilities.
TSD US Centers Offer:
- Operations since 1993
- Multiple call centers (primarily located in the Midwest) open 7 days a week
- 100 – 200 seats per location
- Inbound / outbound / blended capabilities
- Internet ready workstations
- Remote monitoring capabilities
- Bilingual capabilities
- Expert support staff already in place
- Supervisors
- Trainers
- Quality Assurance Control
What are the benefits of on-shore calling?
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Location:
One of the key reasons why onshore calling is frequently a better outsourcing option for clients is proximity. When a North American company begins working with an outsourcer only a few hundred or even a thousand miles away, it is generally more convenient and affordable to travel domestically than internationally.
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Selling Proficiency:
When up-selling or cross-selling a product or service to an existing customer, the slightest tone or intonation may make the difference. We typically recommend a champion / challenger effort between call centers.
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Political Stability / Climate:
One other value of onshore outsourcing is the political stability and certainty in North America. There is always the incremental economic and political risk of near-shore and off-shore calling.
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