TeleServices Direct Receives ATA-SRO Accreditation

Indianapolis, Indiana (September 20, 2011) –  Chief Executive Officer Patricia Totton today announced the successful completion of the American Teleservices Association (ATA-SRO) audit and accreditation for TeleServices Direct (www.teleservicesdirect.com), a leading provider of customer call center outsourcing solutions, as recently approved by the SRO Trustees and ATA Board Of Directors. The seal of Accreditation awarded to TeleServices Direct signifies a successful audit completion of an industry-wide initiative, spearheaded by the ATA, for companies engaged in call center activity.  The accreditation demonstrates compliance with all Federal and State regulations guiding the teleservices space.  To date, only fifteen teleservices companies have achieved ATA-SRO Accreditation distinction.

Ms. Totton commented, “TeleServices Direct has always gone above and beyond Federal and State regulations guiding our industry.  We were very pleased to be able to demonstrate to the ATA-SRO audit team the comprehensive safeguards and business processes in place to insure compliance at all levels.  Our clients and future clients can use this accreditation as one more indication of how seriously we view our compliance and operational procedures.”

About TeleServices Direct:
TeleServices Direct is a global leader in outsourced call center solutions.  The company has a worldwide presence with call centers located in the U.S., Philippines and Jamaica. Each center features state-of-the-art predictive outbound, inbound and call blending technology. The company has comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history with many Fortune 500 companies. 

About the ATA:
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA (www.ataconnect.org) members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA's strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.