Technology

Investments in the latest inbound and outbound call center technology is paramount to providing our best-in-class service.  

• Centralized IT HUB with direct connections to all centers
• Each center utilizes the Siemens-Enterprise CPS (Call Processing System) driving a TSP500 Switch
• 100% web enabled
• Auto messaging capabilities
• Comprehensive disaster recovery plans with redundant back-up systems
• We integrate client service platforms into our operations

Dialer Capabilities

• Call Blending
• Prioritize Agent Call Distribution
• Call Recording
• Auto-messaging
• Third-party Call Conferencing
• Call Transfer (outside of call center)
• Personal Call back Capabilities
• Agent Email Capabilities
• Remote Monitoring
• Agent Internet Access
• Ability to filter calls against Federal and State DNC Lists in real time