Call Center Outsourcing

Outbound

State-of-the-art predictive dialers to maximize:

• Contacts
• Conversion rates
• Sales per hour 
• List penetration and yield

Inbound

Utilizing a state-of-the-art Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) platform, TeleServices Direct can staff your inbound program effectively and efficiently:

• Utilization of workforce management software to proactively manage each campaign while maintaining an aggressive labor cost
• Minimize call answer times and abandon rates
• Maximize sales per hour, conversion and customer satisfaction

Call Blending

Many clients have chosen to optimize campaigns utilizing inbound/outbound agents.

Bi-lingual

TeleServices Direct maintains Spanish speaking Agents at several facilities.