Operations

TSD understands your customers are the engine that drives your business. Delivering cost-effective results to your bottom line is our business.  TeleServices Direct is routinely benchmarked for quality and performance and consistently outperforms our competitors. Our programs have generated significant revenue returns for our clients, and we regularly exceed expectations.

How does TSD differentiate its operations?

• TSD is large enough to have made significant investments in technology and systems but small enough that clients avoid the red tape and bureaucracy that typically prevail in mega-call center operations  
• Senior management, all the way up to the CEO, is involved, engaged and well-versed on the quality, training and metrics of every program  
• Connectivity and integration to client software and systems is typical for TSD but not the industry
• Low Supervisor and quality management span of control
• Dedicated operational and support team:
  • Site Director, Operation Managers, Supervisors and Representatives
  • Recruiters
  • Quality and Training personnel
• Customized performance reporting daily, weekly, monthly