A global leader in outsourced call center solutions.

TeleServices Direct has a worldwide presence with call centers located in the U.S., Philippines and Jamaica. Each center features state-of-the-art predictive outbound, inbound and call blending technology. The company has comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history with many Fortune 500 companies.

Our Calling Campaigns

  • Enhancement (Up-sells / Cross-sells)
  • Activation (Conversion / Verification)
  • Welcome (Customer Service / Satisfaction)
  • Acquisition (New Customer / Win-back)
  • Surveys (Political / Consumer Trends)
  • Fundraising
  • Business to Business; Business to Consumer

News & Press

TeleServices Direct Opens Call Center in Madison County, Indiana
"It's encouraging to see a Hoosier home-grown company with an international presence like TeleServices Direct continue to invest in our state," said Governor Mitch Daniels. "Companies like TeleServices continue to show that Indiana has the most attractive business climate in the country." Read More >

 

TeleServices Direct Receives ATA-SRO Accreditation
TeleServices Direct has been recognized by the American Teleservices Association for (ATA-SRO) accreditation having been approved by the SRO Trustees and ATA Board Of Directors. The accreditation demonstrates compliance with all Federal and State regulations guiding the teleservices space. Read More >

 

TeleServices Direct Ranked #5 International, #10 Domestic
Customer Interaction Solutions recognizes the top outbound and inbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year. Read More >

 

TSD Publishes 2010 Consumer Entertainment Survey Results
TeleServices Direct conducts an annual telephone survey of entertainment trends in the US. The general survey addresses trends in cable/satellite television, radio, newspaper and magazine. Read More >

 

Call Center Agent Saves the Day!
It was a lucky day for an elderly customer who happened to be called by a call center representative from TeleServices Direct, on behalf of a large bank client. Read More >

 

TSD Global opens in the Taguig City, Philippines.
Located at One World Square, the center is equipped with state-of-the-art technology featuring inbound and outbound capabilities as well as call blending. Read More >

 

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