Client Support

TSD prides itself on its ability to provide unpatrolled client support.  Senior level management is involved with every client.

• TeleServices Direct allocates dedicated management resources for each campaign
  • Vice President of Client Services
  • Project Manager
  • IT / Reporting Analyst
• Monthly / weekly volume forecasts provided by Client Services that will drive resource planning requirements
• Heavy emphasis on net list yield
  • Dialer strategies
  • Maximize list penetration
  • Optimize sales conversion
• Extensive, proactive communications regarding key metrics (i.e. sales, conversion, cost per account, etc.)
• Regular client performance and quality calibrations to ensure TSD consistently exceeds client expectations
• Daily sales meetings to review shift strategy with site management team