Experience TeleServices Direct’s Team Culture and Work Environment

TeleServices Direct has experienced consistent growth over the last decade, as a result we have developed solutions that ensure low employee turnover and a high attendance rate. Teleservices Direct proves to be a unique and rewarding employment choice for it’s employees by providing the following:

  •  Income

    Weekly payroll combined with a generous commission structure.

  •  Growth

    Immediate opportunities for upward mobility beyond the contact center agent level through career pathing.

  •  Recognition

    Employee award boards creating public recognition of success.

  •  Benefits

    Medical, Dental and Vision Insurance after 30 days. 401k 100% Match up to 4%.

  •  Flexibility

    Both full and part time opportunities with flexible scheduling meeting the needs of the program.

  • Atmosphere

    Fun, energetic, and positive environment focused on motivation and goal achievement

And to support our work environment, TeleServices Direct maintains simple but effective policies:

    • Hiring People
      TSD establishes hiring profiles for each program that includes job history, references and testing. We feel hiring the right person is one of the keys to a program success.
    • Training
      Having the proper curriculum, timeline and trainer is critical. In addition, we have strict rules in place requiring both active participation and excellent attendance of our trainees to prepare them for the requirements of our sales floor.
    • Attendance Policies
      Clients expect top-performance from TeleServices Direct day-in and day-out. We expect the same from all of our employees, and that includes scheduled attendance. No one likes to pick up the pieces because someone didn’t show up to work.
      • Income
        Weekly payroll combined with a generous commission structure.
      • Commission
        Our agents can earn substantial commissions depending on sales ability, quality and attendance.
      • Communication
        Open door policy from Human Resources and Site Management. Weekly interaction from Senior Corporate Management.

Career Opportunities

Indianapolis, Indiana

Supervisor

Key Responsibilities

      • Responsible for achieving productivity goals of direct reports.
      • Help ensure employees are treated fairly and equally. Includes reporting all serious issues and working with upper management on discipline and making sure complete and accurate documentation is done consistently.
      • Participate daily in the training and development of direct reports. Includes coaching and demonstrating by example to improve skills and techniques.
      • Ensure direct reports meet all specified requirements on programs as set forth by the client and TSD corporate management.
      • Help manage roll out of new programs to ensure accuracy and completeness, including training programs, performance measures, reporting requirements and ongoing monitoring to maintain quality.

— Read More —


Sales Trainer

Job Description

The Sales Trainer provides comprehensive sales, systems, and product training to new agents, veteran agents looking to improve performance, and new Supervisors. The Sales Trainer looks to achieve individual, team, department, and client objectives through a variety of ways including education, skills transfer, coaching, and motivation. The ideal candidate has a captivating personality, motivational, enthusiastic, and can self-manage in a fast-paced sales environment.

— Read More —


Telephone Sales Representative (TSR)

Key Responsibilities

      • Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
      • Deliver productivity results (contacts/hour, SPH, accuracy) that meet client performance objectives.
      • Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
      • Adhere to operational processes, client standards, and program standards.

— Read More —

Anderson, Indiana

Supervisor

Key Responsibilities

      • Responsible for achieving productivity goals of direct reports.
      • Help ensure employees are treated fairly and equally. Includes reporting all serious issues and working with upper management on discipline and making sure complete and accurate documentation is done consistently.
      • Participate daily in the training and development of direct reports. Includes coaching and demonstrating by example to improve skills and techniques.
      • Ensure direct reports meet all specified requirements on programs as set forth by the client and TSD corporate management.
      • Help manage roll out of new programs to ensure accuracy and completeness, including training programs, performance measures, reporting requirements and ongoing monitoring to maintain quality.

— Read More —


Sales Trainer

Job Description

The Sales Trainer provides comprehensive sales, systems, and product training to new agents, veteran agents looking to improve performance, and new Supervisors. The Sales Trainer looks to achieve individual, team, department, and client objectives through a variety of ways including education, skills transfer, coaching, and motivation. The ideal candidate has a captivating personality, motivational, enthusiastic, and can self-manage in a fast-paced sales environment.

— Read More —


Telephone Sales Representative (TSR)

Key Responsibilities

      • Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
      • Deliver productivity results (contacts/hour, SPH, accuracy) that meet client performance objectives.
      • Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
      • Adhere to operational processes, client standards, and program standards.

— Read More —

Evansville, Indiana

Supervisor

Key Responsibilities

      • Responsible for achieving productivity goals of direct reports.
      • Help ensure employees are treated fairly and equally. Includes reporting all serious issues and working with upper management on discipline and making sure complete and accurate documentation is done consistently.
      • Participate daily in the training and development of direct reports. Includes coaching and demonstrating by example to improve skills and techniques.
      • Ensure direct reports meet all specified requirements on programs as set forth by the client and TSD corporate management.
      • Help manage roll out of new programs to ensure accuracy and completeness, including training programs, performance measures, reporting requirements and ongoing monitoring to maintain quality.

— Read More —


Sales Trainer

Job Description

The Sales Trainer provides comprehensive sales, systems, and product training to new agents, veteran agents looking to improve performance, and new Supervisors. The Sales Trainer looks to achieve individual, team, department, and client objectives through a variety of ways including education, skills transfer, coaching, and motivation. The ideal candidate has a captivating personality, motivational, enthusiastic, and can self-manage in a fast-paced sales environment.

— Read More —


Telephone Sales Representative (TSR)

Key Responsibilities

      • Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
      • Deliver productivity results (contacts/hour, SPH, accuracy) that meet client performance objectives.
      • Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
      • Adhere to operational processes, client standards, and program standards.

— Read More —

Manila, Philippines

Sales Trainer

Job Description

The Sales Trainer provides comprehensive sales, systems, and product training to new agents, veteran agents looking to improve performance, and new Supervisors. The Sales Trainer looks to achieve individual, team, department, and client objectives through a variety of ways including education, skills transfer, coaching, and motivation. The ideal candidate has a captivating personality, motivational, enthusiastic, and can self-manage in a fast-paced sales environment.

— Read More —


Telephone Sales Representative (TSR)

Key Responsibilities

      • Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
      • Deliver productivity results (contacts/hour, SPH, accuracy) that meet client performance objectives.
      • Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
      • Adhere to operational processes, client standards, and program standards.

— Read More —