Call Center Agent Saves the Day!

Indianapolis, Indiana (May 17, 2010) – It was a lucky day indeed for an elderly customer that Judy Ford, a call center representative from TeleServices Direct, called her on behalf of a large bank client. The wheelchair-bound customer, who was also on oxygen, was alone and had fallen out of her wheelchair and had been trying to reach the 911 operator to summon help.She had not been able to reach 911 and was in a desperate situation until successfully answering the phone when Judy called.

The customer was frightened and asked for help, so Judy immediately notified her Supervisor who contacted the 911 emergency dispatcher while she kept the customer on the line, comforted her and assured her help was on the way. According to Patricia Totton, President and CEO of TeleServices Direct, “Our client learned of the story and was so impressed and thankful for what had been done to help their valued customer that they made a special visit to the call center to offer their thanks in person and give Judy an award of recognition.” Patricia continued, “Everyone in the company was proud of Judy and of the great service that was given by TSD.”