About Us

TeleServices Direct was established in 1989 as a direct marketing company. Today, TeleServices Direct has evolved into a leading global provider of outsourced inbound and outbound call center services. With its sister companies, TSD Global (operating in the Philippines) and TSD Jamaica, TSD now employs a workforce of more than a thousand employees and has been consistently recognized by Customer Interaction Solutions Magazine's annual industry report as one of the top call center operations in the world.

 

TeleServices Direct is a member of the Direct Marketing Association, American Teleservices Association and the Better Business Bureau.

 

Mission

Our mission is to be the most efficient, cost effective and innovative call center provider for our clients.

 

Core Competencies

  • State-of-the-art predictive dialing technology with digital recording and call monitoring capabilities; 100% web-enabled stations
  • Extensive focus on training, quality and performance that outperforms the competition
  • Dedicated client services team provides end-to-end client focus and ensures all goals and strategic objectives are achieved and exceeded
  • Highly qualified senior management team with proven experience
  • Ability to quickly develop and implement a tailored marketing approach utilizing strategically located call centers