A global leader in outsourced call center solutions.

TeleServices Direct has a worldwide presence with call centers located in the U.S., Philippines and Jamaica. Each center features state-of-the-art predictive outbound, inbound and call blending technology. The company has comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history with many Fortune 500 companies.

Our Calling:

  • Enhancement (Up-sells / Cross-sells)
  • Activation (Conversion / Verification)
  • Welcome (Customer Service / Satisfaction)
  • Acquisition (New Customer / Win-back)
  • Surveys (Political / Consumer Trends)
  • Fundraising
  • Business to Business; Business to Consumer

News & Press

TSD Responds to Heartbleed
TeleServices Direct was not affected by the heartbleed bug. Read More >

 

TSD Renews PCI DSS (Level 1) Compliance Certification
TSD has renewed its certification to the Payment Card Industry Data Security Standard (PCI DSS Level 1), the most rigorous industry-recognized payment-card security standard available globally. Read More >

 

TeleServices Direct Ranked Top 50 Call Center Domestic and International
Customer Interaction Solutions recognizes the top outbound and inbound call center agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year Read More >

 

TeleServices Direct Opens Call Center in Madison County, Indiana
Governor Mitch Daniels congratulates Teleservices Direct on the opening of its new call center in Madison County, IN. Read More >

 

TeleServices Direct Receives ATA-SRO Accreditation
TeleServices Direct has been recognized by the American Teleservices Association for (ATA-SRO) accreditation having been approved by the SRO Trustees and ATA Board Of Directors. The accreditation demonstrates compliance with all Federal and State regulations guiding the teleservices space. Read More >

 

TSD Global opens in the Taguig City, Philippines.
Located at One World Square, the center is equipped with state-of-the-art technology featuring inbound and outbound capabilities as well as call blending. Read More >

 

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